Patient Access Manager - Emergency Department - 1900772
At Stony Brook Medicine, the Patient Access Manager - Emergency Department will have primary responsibility, with Sr Manager, Registration Services collaboration, for the coordination and day to day operation of the Emergency Department. Will implement all new protocols and ensure staff understand and utilize these tools. That will include registration, financially screening and auditing of demographic and financial information obtained at the time of registration. Will provide on-going daily staff direction re registrations, co- payments, and financial screening.
Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
Duties of the Patient Access Manager - Emergency Department may include the following but are not limited to:
Registration ED Manager -
Responsible for management of ED registrations and, as assigned, hospital Patient Access Services for onsite areas including Heart Center, ASU, Radiology Level4 and front Desk Level 5.
Verify all encounters are accurate, financially cleared and complete. Monitors staff to ensure accuracy and completion of financial screening/copay collection. This will ensure the most accurate billable accounts in a timely manner in order to avoid Insurance denials.
Set KPIs/Standards for Registration Benchmark and create measurement of Standards against workflow throughout the ED to confirm Best Practice worflows are being consistently followed.
ED Workflow –
Works with supervisors, lead staff and first line staff as necessary to ensure that services are consistent by monotoring schedules, confirming coverage and responsible for 24/7 coverage. Works to develop and improve process and infrastructure. Works with inter/intra-departmental staff and Patient Access team to ensure efficient expedited complete registration services supporting billing, patient experience and quality. Initiates workflows to eliminate redundancy. Responsible for supporting departmental goals for Point Of Service cash collections and past due balances.
Financial Services/Real Time Insurance Verification/ Copay Collection –
Responsible for managing staff follows protocols set for financial screening, cash collection eligibility, and financial screening authorization, as appropriate, with registration for the ED and Inpatients. Works with Financial Counselors and Financial Service Division leads to ensure 100% bill ready encounters. ED registrations are reviewed in Real Time. Works proactively to reduce Self Pay bad debt.
Department Quality Improvement -
Report metrics, QA improvements and opportunities. Guarantee training is complete and staff all meet training and compliance standards. Works in collaboration with QA & Training, measure, document, analyze reports / KPI, and identify areas of opportunity to reach quality goals of denial reductions by insuring timely completed, clean and billing ready registrations. . Ensures employee competencies are up to date. Ensures quality, provides staff support, guidance/discipline· as appropriate.
Ensures that patients who are seen through the ED, observation and upgraded to Inpatient from ED are fully registered so that the follow up team has complete information and appropriate signatures, as required.
Administrative Responsibilities –
Oversee management of staff schedules as appropriate. Administrative and compliance responsibilities including Performance Programs and Evaluations, supports timekeeping for those staff in your line of responsibility, including direct reports and those who report to them, are completed timely and reflective of staff performance and expectations.
Other Duties –
As evident through work, interactions with colleagues , staff as well as her/his supervisor, demonstrates very clear and consistent commitment to work earnestly, collaboratively and proactively with each other departmental leaders and with associates every day to successfully support a productive, quality driven environment of continuous quality improvement and accountability where customers enjoy excellence in service and where people enjoy working within a culture of respect. Support Sr. Manager to ensure Patient Access Quality, Safety, Compliance and Revenue Cycle goals and all other duties as assigned are met.Completes other duties as assigned by Director, Patient Access Services to support Patient Access Services, Compliance, Safety, Quality and Revenue Cycle goals.
The Patient Access Manager - Emergency Department may be required to periodically work on the evening, night, and weekend shifts in order to monitor staff and evaluate the operations of the department.
Required Qualifications: Bachelor's degree. Ability to measure statistics as well as working knowledge/experience in registration and financial services in a Hospital, or Health Care Ambulatory setting. 5 or more years of Patient Access supervisor/management experience or related field with experience in monitoring supervisors and others in a management setting as a manager.
Special Notes: The Search Committee will begin the review of applications on 4/17/19 and continue until the position is filled.
This position may require that the selected candidate work in multiple areas of the hospital and/or off-site areas.
Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. All Hospital positions are subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services (The hiring department will be responsible for any fee incurred for examination), submit (3) written references, and provide a copy of any required New York State license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
The best ideas in medicine start with the best people. At Stony Brook Medicine, our highest calling is to put the power of ideas to work in our patients' lives. Stony Brook Medicine integrates and elevates all of our health-related initiatives: education, research and patient care. Stony Brook Medicine is Long Island's premier academic medical center. With 603 beds, we serve as the region's only tertiary care center and Level 1 Trauma Center, and are home to the Stony Brook Heart Institute, Stony Brook Cancer Center, Stony Brook Children's Hospital, Stony Brook Neurosciences Institute, and Stony Brook Digestive Disorders Institute. We also encompass Suffolk County's only Level 4 Regional Perinatal Center, state-designated AIDS Center, state-designated Comprehensive Psychiatric Emergency Program, state-designated Burn Center, the Christopher Pendergast ALS Center of Excellence, and Kidney Transplant Center. It is home of the nation's first Pediatric Multiple Sclerosis Center.
Stony Brook University is an Affirmative Action/Equal Opportunity employer. We are committed to the creation of a diverse and inclusive campus climate. We encourage protected veterans, individuals with disabilities, women and minorities to apply.
This function/position has been designated as
Internal Number: 1900772
About Stony Brook University
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.